Had some scheduling issues recently, which is why 4 stars. Strongly suggest that they get rid of the policy (of which I was not aware) that if you are unable to answer your phone for the "courtesy call" that the plumber is on the way, your appointment gets cancelled. Along with the 4 hour window, this is not customer-friendly. But other than that, I've always been very happy with the actual work done and the overall efficiency of the company
Hello, I too have a Lennox pellet stove, the Eilite mase in 2008. Ours hasn't been professionally cleaned ever. And now it has built up with dust and in the different compartments in the two side panels such as the blowes, motors, and switches. Now when we run it, it will start up and run fine for about 20 minutes and then shuts down. Today I got it to run for 3 hours and then it stopped feeding pellets. I've cleaned out the hooper with a shop vac, vaccummed thoroughly inside the stove, and wiped the visible and reachable dust, but it still isn't working properly. Did you find out any information about your stove. I'm having trouble finding DIY videos for this brand.
There are many reasons to work with our team, but what really sets us apart from other contractors is how we listen to our customers. We personalize every call by taking the time to listen to your needs and getting to the source of your problem. We do not carry out work without first discussing the issue with you in detail and presenting you with your options.