I wanted to commend Sergio Reynoso (Minneapolis) on his outstanding service. I needed a consult on my water heater, and he was prompt and courteous. Even though I was told my heater needed to be replaced, he gave me options and explained the process for me in a way that made sense. He went out of his way to ensure I felt comfortable in the decision-making process, without any daunting sales pressure. I will definitely be sure to call again in the future!
Be prepared for a more urgent situation by establishing a relationship with a plumber before you actually need him. If possible, hire him to do nonemergency repairs or fixture installations during normal hours. It's easier to get a plumber's attention if you're a regular customer and not a panicked stranger calling at 8 p.m. on a Saturday night asking him to fix a gushing waste pipe in your basement.

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Another way to avoid a service call from your plumber is to make sure the outside faucets are turned off in the winter and make sure you disconnect the outside hoses. You need to shut the water off from the inside. Then, open the valve on the outside to let the water that’s in there drain out—you switch both of them to the opposite direction so one is always closed and one is always open. We have to fix tons of these in the spring mostly because people leave their outside hoses connected and they freeze up. The repair could cost $100-$200 or more. Another tip would be if you’re going away for any length of time, like on vacation, turn off your water. If on any of those days the temperature drops below freezing, have someone check in on your house. I’ve been called to homes where the family returned from vacation, and there was water flooding out from the front door.

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