Sid called ahead and let me know what time he would show up. He arrived on time and quickly determined what needed to be fixed and explained it. He needed to make a few trips out to his truck to grab tools/supplies and put shoe covers on each time he entered the house. He quickly fixed our issue and cleaned up when he was finished. Great service from Sid! Just had another visit to fix a leaking meter horn. Andrew called 20 minutes before he arrived and quickly decided what needed repair. He didn't have the exact part needed on his truck, but he was able to get it from the warehouse quickly. He fixed our issue and cleaned up the area well. Thanks to Andrew and Ben Franklin Plumbing for fixing our plumbing problem on Christmas Eve!
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“Don’t go to the Yellow Pages to find a plumber,” says Berkey’s Bill Stevens. “It’s like guessing lottery numbers. Anyone can make an appealing ad, but that doesn’t mean they are legitimate. In this industry, it’s easy for a plumber who develops a poor reputation to advertise under a different name. They come and go.” Even searching for someone online may end up being a scam using fake reviews. Instead, look for a plumber who is well-established in your community. Check the Better Business Bureau and read customer reviews at sites such as HomeAdvisor, Angie’s List, or Citysearch. Local contractors or plumbing fixture stores can also refer you to a quality plumber, according to Grady Daniel, who owns a plumbing company in Austin, Texas. “Most of these firms won’t work with bad plumbers.” Or simply ask your neighbors for a referral. A trusted plumber that consistently delivers quality service does not remain a secret for very long.