Quoted Prices Stay the Same We know how frustrating it is to be told one price before the job, but see a completely different (higher!) number on your invoice. When you work with us, you can rest assured that price will not change. We do not change the price based on how long the job takes. What we quote at the beginning is what you can expect once the work is complete.
We know that a well informed customer is a satisfied customer. This is why we put a priority on educating our customers on the situation at hand, rather than pushing a service on you without an explanation. When you work with us, you will receive an explanation of the problem and what we think is the best course of action. Of course, you will always receive options. If what we recommend does not fit with your current budget, we will present an alternate option to you. This means if a repair is more cost-effective, we will let you know and won’t try to get you to go for a replacement. By having options, you are able to make the best decision for you and your family. You can opt for long term peace of mind, or something more budget-friendly for the time being.You will never find hidden charges or fees on your bill - what we quote you upfront is what you pay, nothing more.
“Don’t go to the Yellow Pages to find a plumber,” says Berkey’s Bill Stevens. “It’s like guessing lottery numbers. Anyone can make an appealing ad, but that doesn’t mean they are legitimate. In this industry, it’s easy for a plumber who develops a poor reputation to advertise under a different name. They come and go.” Even searching for someone online may end up being a scam using fake reviews. Instead, look for a plumber who is well-established in your community. Check the Better Business Bureau and read customer reviews at sites such as HomeAdvisor, Angie’s List, or Citysearch. Local contractors or plumbing fixture stores can also refer you to a quality plumber, according to Grady Daniel, who owns a plumbing company in Austin, Texas. “Most of these firms won’t work with bad plumbers.” Or simply ask your neighbors for a referral. A trusted plumber that consistently delivers quality service does not remain a secret for very long.