I wanted to commend Sergio Reynoso (Minneapolis) on his outstanding service. I needed a consult on my water heater, and he was prompt and courteous. Even though I was told my heater needed to be replaced, he gave me options and explained the process for me in a way that made sense. He went out of his way to ensure I felt comfortable in the decision-making process, without any daunting sales pressure. I will definitely be sure to call again in the future!

“Don’t go to the Yellow Pages to find a plumber,” says Berkey’s Bill Stevens. “It’s like guessing lottery numbers. Anyone can make an appealing ad, but that doesn’t mean they are legitimate. In this industry, it’s easy for a plumber who develops a poor reputation to advertise under a different name. They come and go.” Even searching for someone online may end up being a scam using fake reviews. Instead, look for a plumber who is well-established in your community. Check the Better Business Bureau and read customer reviews at sites such as HomeAdvisor, Angie’s List, or Citysearch. Local contractors or plumbing fixture stores can also refer you to a quality plumber, according to Grady Daniel, who owns a plumbing company in Austin, Texas. “Most of these firms won’t work with bad plumbers.” Or simply ask your neighbors for a referral. A trusted plumber that consistently delivers quality service does not remain a secret for very long.

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