Each Government at the state level has their own Authority and regulations in place for licensing plumbers. They are also responsible for the interpretation, administration and enforcement of the regulations outlined in the NCC.[39] These Authorities are usually established for the sole purpose of regulating plumbing activities in their respective states/territories. However, several state level regulation acts are quite outdated, with some still operating on local policies introduced more than a decade ago. This has led to an increase in plumbing regulatory issues not covered under current policy, and as such, many policies are currently being updated to cover these more modern issues. The updates include changed to the minimum experience and training requirements for licensing, additional work standards for new and more specific kinds of plumbing, as well as adopting the Plumbing Code of Australia into state regulations in an effort to standardise plumbing regulations across the country.[40]
“Don’t go to the Yellow Pages to find a plumber,” says Berkey’s Bill Stevens. “It’s like guessing lottery numbers. Anyone can make an appealing ad, but that doesn’t mean they are legitimate. In this industry, it’s easy for a plumber who develops a poor reputation to advertise under a different name. They come and go.” Even searching for someone online may end up being a scam using fake reviews. Instead, look for a plumber who is well-established in your community. Check the Better Business Bureau and read customer reviews at sites such as HomeAdvisor, Angie’s List, or Citysearch. Local contractors or plumbing fixture stores can also refer you to a quality plumber, according to Grady Daniel, who owns a plumbing company in Austin, Texas. “Most of these firms won’t work with bad plumbers.” Or simply ask your neighbors for a referral. A trusted plumber that consistently delivers quality service does not remain a secret for very long.

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